(SERCO) Customer Service Advisor (Out Of Hours)

Job Location(s)
Not Applicable
Job Category
Customer Services
15,930 pro-rata, plus 15% uplift
Contract Type
Appointment Type
Hours per week
25hr and 20hr posts available
Closing Date
Job Reference

Location: Lincolnshire County Council
Salary: £
15,930 pro-rata, plus 15% uplift
Type: 25hr and 20hr posts available

**Core hours are Monday to Thursday 17.30-08.00 & Friday to Monday 17.30-0800 - shifts include working overnight (12midnight until 8am), evenings, weekend working including all public holidays.**

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

About the Role:

We are currently recruiting Customer Service Advisors for our Out of Hours Service on the Lincolnshire County Council contract; you will be the first point of contact for emergency calls relating to Adult's and Children's Social Care. You will be dealing with calls from professionals (e.g. Police and Health Services), and from Members of the Public. The calls will be of a sensitive nature and you will be required to gather and process information efficiently and accurately.

As well as Social Care calls, you will also take calls about District Council Services (e.g. Council Housing Repairs) and other local services including Libraries and Heritage enquiries.

If you enjoy working in a fast-paced environment, with plenty of variety with the chance to learn new things, then this is the role for you!

About You:

To be a successful Out of Hours Customer Service Advisor you will have:

  • A passion for delivering excellent customer service
  • Excellent communication skills
  • Flexibility and a willingness to work evenings, weekends and overnight  
  • A polite telephone manner
  • Patience and an ability to display empathy and compassion to others
  • Good IT skills with a competency in using Microsoft Office and Windows

If you have answered yes to all of the above, then please apply now and upload a copy of your CV.

About Us:

Working in Partnership with Lincolnshire County Council, Serco provides a range of customer-based services including Adult and Children's Social Care, HR, Finance and IT.

Start your career journey with Serco. At Serco we are looking for talented individuals who we can grow and develop to become our next generation of highly skilled employees who can lead and inspire our workforce.

On occasion we receive significantly more applicants than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. Serco is committed to equal opportunities and requests any potential applicant to contact the Serco Recruitment Team on 0345 010 4000 (select option 1) as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application should the closing date of the advertisement be brought forward.

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