Client Operations - Support Officer

About the role

As a Transport Support Officer you will be responsible for administrational tasks for the Educational Travel Team. No day is the same as the team plays a vital part in providing transport for over 18,000 students across Lincolnshire into a wide range of Schools and Colleges including transport for children with additional needs and for children in care across the County. The role will involve data inputting into our transport management system (MTC) as well as prepping letters and contract paperwork, therefore we are looking for someone with strong administrational and customer service skills.

This role will allow hybrid working, based from our offices in Lincoln, with occasional offsite visits to education settings and operators. Working hours of 37 hrs per week, Monday to Friday (between the office hours of 07.30 – 17.30) The departments full service hours are Monday to Friday 06.30 – 19.00 and Saturday 07.30 – 18.00.

About the team 

Transport Services is part of the Council’s Place Directorate and is responsible for developing and delivering passenger transport solutions across Lincolnshire for more than 20,000 passengers daily.

We enable passengers to travel to and from school and other places of education, for social care reasons and we provide a demand responsive CallConnect bus service to connect communities across the county.

About our offer 

Along with a competitive salary we are offering:

• “Green book” Local Government terms and conditions
• Access to Local Government Pension scheme (contribution rate of approx. 24%)
• Comprehensive benefits package including salary sacrifice for cars, cycles, plus excellent discount schemes
• 37 hour working week (as full time) including flexible and hybrid working
• A generous leave entitlement with a minimum of 28 days plus bank holidays and the option to buy more
• Free financial wellbeing advice

If this sounds like the role for you, then please read through the full Job Description, before clicking apply!  If you would like to know more about Lincolnshire County Council and our current vacancies then click on over to  www.lincolnshire.gov.uk. 

Applications will close on 13/01/25 and interviews will take place WC 27/01/25

For a confidential and informal discussion about the role please contact:

Samantha Flacks via email samantha.flacks@lincolnshire.gov.uk

Best of luck with your application

A Smarter Working Employer

We have embraced new ways of working and hybrid working will be a feature of this role. You will be given a nominated contractual work base and you will be required to commute to this work base when necessary.  Working arrangements regarding hybrid working will be discussed as part of the appointment process.

Our technology platform and equipment is very good enabling you to connect and collaborate remotely. We require that you have in place good connectivity, and we will discuss during the recruitment process if support with this is needed.

Please be advised that this position may be subject to a criminal record check.

All candidates are advised to read the attached job information pack prior to making an application.

On occasion we receive significantly more applications than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. 

We operate a talent pool scheme whereby candidates who are not successful on this occasion may be considered for a period of up to 3 months for equal positions.

Lincolnshire County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

Fluency Duty

In accordance with Part 7 of the Immigration Act 2016 (Fluency Duty), the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.