Adults Home Care Support Coordinator

About the Role

The role involves working with a variety of teams within our Adult Social Care and Commercial teams to provide homecare services for our customers.  We are committed to delivering exceptional customer service and as part of this, we put the customer at the centre of what we do and strive to always deliver for them.

You will be working with:

• Customers and their families
• Homecare providers
• Social care teams in both the community and hospitals

• Contract managers

You will be supported in all that you do by colleagues and by a management team of Senior Brokers and the Brokerage Team Manager as we aim to develop you further.

About the Team

We are a supportive and friendly team of 16 which includes Brokers, Senior Brokers and a Team Manager. We support one another, share knowledge and experience, and are always willing to lend a hand.

Our close-knit team consists of animal lovers, runners, charity shop rummagers, knitters, walkers, gardeners, artists, and sport fans.  What can you add to the mix?

About You

To thrive in this role, it is important that you have the following:

• Passion – the role and the team are about making a difference in peoples’ lives
• Flexibility – you will need to be able to adapt to the pressures of the service and the demands placed upon us
• Creativity – we look for every opportunity to innovate and to improve how we work

• Resilience – the ability to deal with potentially challenging situations

A full person specification is available in the Job Description, attached to this advert.

We work in a fast-paced environment where you can face a new challenge every day, If you are ready for that challenge, keen to learn and develop then we would love to hear from you.

About Our Offer

Brokers receive excellent supervision through regular 1:1s, have access to learning and development opportunities and are encouraged to develop at every opportunity.

Along with a competitive salary we are offering;

• A generous contributory pension
• A Comprehensive benefits package including excellent discount schemes and cycle to work
• Flexible working policies
• Career progression opportunities

• A generous annual leave entitlement plus the option to buy more

Further details can be found in our rewards and benefits brochure.

What Next

If you would like an open and informal discussion regards this role, please contact Tracey Cluett via email Tracey.Cluett@lincolnshire.gov.uk 

PLEASE NOTE: It is imperative that your covering letter/personal statement clearly states why you have applied, how you meet the essential and desirable criteria for the role as set out in the Job Description (attached on LCC jobs Site) and what you feel you can bring to this role, the team and the wider County Council.

Applications Close on 17/11/24 and interviews will be held 28/11/24 & 29/11/24

A Smarter Working Employer

We have embraced new ways of working and hybrid working will be a feature of this role. You will be given a nominated contractual work base and you will be required to commute to this work base when necessary.  Working arrangements regarding hybrid working will be discussed as part of the appointment process.

Our technology platform and equipment is very good enabling you to connect and collaborate remotely. We require that you have in place good connectivity, and we will discuss during the recruitment process if support with this is needed.

Please be advised that this position may be subject to a criminal record check.

All candidates are advised to read the attached job information pack prior to making an application.

On occasion we receive significantly more applications than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. 

We operate a talent pool scheme whereby candidates who are not successful on this occasion may be considered for a period of up to 3 months for equal positions.

Lincolnshire County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

Fluency Duty

In accordance with Part 7 of the Immigration Act 2016 (Fluency Duty), the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.